What information do we require to create an account?
We appreciate that everyone wants to keep their personal data private, and that is why we only ask for the minimum information necessary to create an account. During the registration process, you will be required to provide the following information: title; forename(s); surname(s); email address; password; country in which you work; your medical specialty and details about where you work.

Why do we need the personal data that we request during registration?
We use the information that you provide during the registration process so that we know who you are; how we should contact you and to help us to identify which market research studies may be of interest to you.

We may use the information as part of our standard verification procedures, including in instances whereby you may forget or no longer have access to your login details.

Finally, we may also use the information to help us to reduce instances of duplicate accounts being created on the portal.

I have registered but cannot log in to the portal?
Please check to see if you have received an 'account approved' email from us (please also check in the junk/spam folder of your inbox too for that email). Occasionally there may be a slight delay between creating your portal account and the account becoming active (approved). If you still cannot log in, please contact us on info@42mr.com and we will investigate as soon as possible what has happened.

How secure is my personal data?
We take very seriously our responsibilities to keep your personal information secure. As such, we take every reasonable precaution to ensure your information is protected from loss, theft or misuse. These precautions include appropriate physical security of our offices; controlled access to computer systems; the use of secure, encrypted internet connections when collecting personal information; anonymisation/pseudonymised data; intrusion detection/prevention software; up-to-date anti-virus/malware protection. We will update these measures as appropriate as new technologies become available.

We conduct periodic reviews of all of our practices to ensure that all safeguards are implemented and remain state of the art.

Will you sell or pass my personal data to anyone else?
No, we do not sell your personal data to anyone. We will not otherwise transfer your personal data to any third party without your explicit consent to do so. Your personal data will not be used for any marketing/selling purposes, nor will you receive any marketing/sales materials as a result of participating in any of our studies.

Can I be identified by anyone from the information I provide whilst participating in your studies?
No, all data entered on our studies is done so anonymously – you cannot be identified from any answers that you provide as all data is consolidated. The only exception to this is if you mention any kind of adverse event in your answers and if you have also agreed to waive your anonymity at the start of that specific study questionnaire.

Where can I find your privacy policy?
Our privacy policy is available via the following link: http://www.42mr.com/en/privacy-policy/

When I log in, why is some of my personal data on my profile page ‘starred out’?
We take the protection and security of your personal data very seriously. For that reason, our system automatically replaces elements of your personal data that is stored online on the portal with asterisks so that it is of no use to anyone else.

How do I update any of my personal data?
To update any of your personal data, log in to your account; go to the “my profile” page; go to the relevant personal data tab and you can update your details from there.

Why does my updated personal data sometimes not appear immediately on the portal?
Updates to your personal data will usually appear immediately within your profile. However, sometimes the data you have provided may need to be reviewed by our portal project management teams for verification purposes, after which the updated information should then appear on your account. In instances where we may require additional information to complete the verification process, we will contact you to inform you of whatever clarifications may be required.

Why does the name of my specialty show differently on my profile compared to the details I provided during registration?
In order for us to be able to contact you for the correct studies, we may have to apply a slightly different standardised specialty description compared the one you provided at the time of registration. If your specialty is not available within the portal, please let us know via the contact options and our portal project management teams will review your request to see if we are able to include that into the specialty options available.

Why does my title show differently on my profile compared to the details I provided during registration?
In order for us to be able to contact you for the correct studies, we may have to apply a slightly different standardised title description compared the one you provided at the time of registration. If your title is not available within the portal, please let us know via the contact options and our portal project management teams will review your request to see if we are able to include that into the title options available.

When I update my profile with a new specialty, why does that specialty display a “Verification Pending” message?
Whenever you add a new specialty to your profile, our system will verify your request. During that process, you will see the “Verification Pending” message shown alongside the specialty that you have requested to be added to your profile. If we require any further information to complete the verification of that new specialty for your profile, you will see that the “Verification Pending” message is now a hyperlink. Clicking that hyperlink will allow you to provide us with any further details that we may require to complete the verification of that new specialty for your profile.

Why do the specialty descriptions in my profile display in different colours?
Whenever you add a new specialty to your prorfile, our system will verify your request. Specialties that have completed the verification process will be coloured with a green background in the "My Profile" section. Specialties that have not yet completed the verification process will be coloured with a yellow or blue background in the "My Profile" section. Specialties coloured with a blue background indicates that you need to provide us with further details for the verification process to be completed for that new specialty. You can remove any specialty from your profile by clicking on the "edit" button alongside the specialty section; then click on the "x" of the specialty(ies) that you wish to remove; then click on the "submit" button.

How can I opt out of all future studies?
Log in to your account on the portal; go to the “contact us” section and click on the “deactivate account” link on that page. Then choose from one of the options mentioned. Your opt out request should be completed within 72 hours. If you have chosen not to permanently deactivate your portal account, then you will still be able to log in to your account – however you will not receive any further study invitations if that is the option chosen. Alternatively, you can also click on the opt out link at the bottom of the email invitations that we send to you.

If I change my mind and wish to receive study invitations again, how do I do this?
Log in to your account on the portal; go to the “contact us” section and let us know via the “enquiry” contact form or send us an email to let us know using the “via email” contact option instead. You should normally then begin receiving any relevant study invites again within 72 hours of your request.

How can I permanently close my account?
Log in to your account on the portal; go to the “contact us” section and click on the option to deactivate your account. We will aim to fully deactivate your account within 72 hours of receiving your request, after which all data will be removed and you will no longer be able to log in or access any of your account details.

I have created an account, but when I log in, no studies are available – why?
If you have just created your account for the first time, as part of our standard verification procedures, the data that you have provided may be checked. Therefore, sometimes there may be a delay before your account becomes fully activated and studies begin appearing.

There may also be no studies showing if we are not running any studies that are relevant to your medical area of expertise at this time.

Why does a new study not have any option to participate?
One of the benefits of the portal is that we can inform you about upcoming studies that you may be interested in. Those will appear within the new studies section of the portal but will mention in the deadline column when it is due to start. If you wish, you can indicate your interest in that study for when the fieldwork starts. Alternatively, as soon as the study fieldwork begins, your study will update immediately in your account and will then allow you to participate.

I have a question relating to a specific study, how can I let you know?
There are two options – firstly, we have designed the portal to have an intuitive messaging service. If you need help on a specific study, simply click on the “help” button showing in the “live studies” section of the portal for that study and let us know how we can help. Alternatively, go to the “contact us” section and you can send us an enquiry from there regarding how we can help.

Can I start a study, pause and then come back to complete it at a later date/time?
Yes – the majority of studies will allow you to start and stop whenever you wish. If a study only allows participation in one sitting, we will make this clear within the “more details” information for that study. When you wish to continue with any study, log in to your account; go to the “live studies” tab and look for the study within the “Studies that you have already started” section. Simply click on the “continue” button and you can then continue with that study from wherever you left off.

However, please note that sometimes a study fieldwork will close before you are able to continue, at which point you would no longer be able to participate. For that reason, we do always recommend trying to complete every study in one sitting to avoid missing out.

I started a study, then stopped and now the study no longer shows in my account, why?
Occasionally we may complete all of the required interviews before you are able to continue with the study. In those instances, the study will no longer appear within the portal and you would no longer be able to participate. For that reason, we do always recommend trying to complete every study in one sitting to avoid missing out.

Can I refuse to participate in a study in the portal?
As per all of our studies, your participation is completely voluntary and naturally you are free to refuse to participate at any time in any specific study. To do so, log into your account; go to the “studies” tab and click on the “Not Interested” button; if you wish you may also let us know why you are not interested in that study; and then click on the submit button. The study will then move to the “not interested” section in case you change your mind and wish to participate. Once the study has finished, if you have not successfully participated in the study, it will disappear from your “live studies” section of the portal.

A study shows in the "not interested" section of my "live studies" screen, however I have not said I am not interested in that study. Why?
If you indicate on one study that you are not interested in participating as that topic is not your area of interest, our system will immediately check for any other studies that share the same subject topic. If it finds any, it will then also immediately indicate that you would not be interested in those studies as well because that topic is not your area of interest. This will also mean we do not continue to send you reminders about those studies. Should you change your mind and do wish to participate in those studies, you can still do so by accessing those studies from that section. Once the study has finished, if you have not successfully participated in that study, it will disappear from your "live studies" section of the portal.

Why do studies disappear from the portal if I have not yet participated?
Whenever we have reached the required number of interviews for a study or if the study is cancelled, then the study will no longer show in your account on the portal.

Why do studies disappear from the portal even if the deadline has not yet been reached?
In some instances, we complete the required number of interviews more quickly than we anticipated. In those instances, as soon as we have reached the required number of interviews, the study will then no longer show in your account on the portal.

In other instances, studies may be cancelled by the end client, at which point the study will no longer show in your account on the portal.

I have completed a study but it does not show any more in the portal – where can I find it?
If you have successfully completed a study, it will move automatically to the “finished studies” tab, where you will see its current payment status.

If you attempted a study but were not able to fully complete it due to quota or statistical or device related restrictions, then the study will no longer show within the portal. Note: In some instances, the quota/statistical/device related restrictions may change during fieldwork and so the study may reappear in the portal to allow you to try to participate again.

I attempted a study but could not complete it due to its quota or statistical restrictions, however it now shows again as a new study in my account – why?
In some instances, the quota/statistical/device related restrictions may change during fieldwork and so the study may reappear in the portal to allow you to try to participate again.

How is the incentive figure calculated?
Incentives are unique to each study and are calculated based on several factors, including the time required for the study, the complexity of the study and the nature of the questionnaire.

I have completed a study – when can I redeem my incentive?
A major benefit of completing a study via an account our portal is that you can now redeem your incentive for participating in a study immediately. Alternatively, you can also choose to save your incentive(s) to redeem at a later date more convenient for you.

I have completed a study – do I have to redeem my incentive immediately?
No, another major benefit of completing a study via an account our portal is that you can now choose to save your incentive(s) to redeem at a later date more convenient for you.

I have saved the incentives for multiple studies – how can I know the total amount of incentives now saved?
Log in to your account; go to the “finished studies” tab. All completed studies for which you have not yet redeemed the incentive will be listed under the “finished but not yet paid” section, along with the grand total amount.

How do I redeem my incentive(s)?
Log in to your account; go to the “redeem incentives” tab. All studies that you have completed but not yet redeemed the incentive for will be listed. To redeem the incentive, click on the “redeem” button; complete your preferred payment method details and click on “submit”.

What payment methods are available?
Payment methods vary according to the country that you are located in, however multiple options will be available for you to choose from, for example cash, bank transfers.

I have submitted my payment details but have not yet received the remuneration?
As part of our standard verification procedures, there may sometimes be a slight delay in you receiving the remuneration once you have submitted your payment details.

If I have saved my incentives from multiple studies, why can I not redeem the incentives one-by-one?
Currently, our processes can only allow the saved incentives from all completes studies to be redeemed in one go. If this option becomes available in the future, we will let you know. To redeem incentives per study, you will need to redeem each incentive before completing another study.

Why are the payment details that I have submitted previously, not available when I next try to redeem my incentives?
Payment details will only be stored on your account if you tick the “save these details” option when you submit the redeem incentive request. They will then be available for you to choose from when you next decide to redeem an incentive.

How can I know when each study incentive has been paid?
Log in to your account; go to the “finished studies” tab. All studies that have been paid will be listed under the “paid” section.

Additionally, you will also receive confirmation via email as well once each payment has been completed.

How can I contact you?
If you have a portal account, please log in; go to the “contact us” tab and use the options available to contact us.

Alternatively, or if you do not have a portal account, you may send an email to info@42mr.com and we will get back to you as soon as possible.