What information do we require to create an account?
We appreciate that everyone wants to keep their personal data private. That is why we only ask for the minimum information necessary to create an account. You will be required to provide the following information to create an account: title; forename; surname; email address; password; country in which you work and your medical specialty.

Why do we need the personal data that we request during registration?
We use the information that you provide during the registration process so that we know who you are. We use the information to know how we should contact you. We also use the information to identify which market research studies may be of interest to you.

We may also use the information as part of our standard verification procedures if you forget or no longer have access to your login details.

We may also use the information to help us to reduce instances of duplicate accounts being created.

I have registered but cannot log in to the portal?
Please check to see if you have received an 'account approved' email from us. Please also check in the junk folder of your inbox too for that email. Occasionally there may be a slight delay between creating your account and the account being approved. If you still cannot log in, please contact us on info@42mr.com.

How secure is my personal data?
We take very seriously our responsibilities to keep your personal information secure. We take every precaution to ensure your information is protected from loss, theft or misuse. These precautions include appropriate physical security of our offices; controlled access to computer systems; the use of secure, encrypted internet connections when collecting personal information; anonymisation/pseudonymised data; intrusion detection/prevention software; up-to-date anti-virus/malware protection.

We conduct periodic reviews of all of our processes to ensure that all safeguards are implemented and remain state of the art.

Will you sell or pass my personal data to anyone else?
No, we do not sell your personal data to anyone. We will not transfer your personal data to any third party without your explicit consent to do so. Your personal data will not be used for any marketing or selling purposes. You will not receive any marketing or sales materials as a result of participating in any of our studies.

Can I be identified by anyone from the information I provide whilst participating in your studies?
No. All data entered on our studies is done so anonymously. You cannot be identified from any answers that you provide as all data is consolidated. The only exception to this is if you mention any kind of adverse event in your answers and if you have also agreed to waive your anonymity at the start of that specific study questionnaire.

Where can I find your privacy policy?
Our privacy policy is available via the following link: http://www.42mr.com/en/privacy-policy/

When I log in, why is some of my personal data on my profile page ‘starred out’?
We take the protection and security of your personal data very seriously. For security, our system automatically replaces elements of your personal data that is stored online with asterisks.

How do I update any of my personal data?
To update any of your personal data, please log in to your account. Go to the “my profile” page and then go to the relevant personal data tab that you want to update.

Why does my updated personal data sometimes not appear immediately?
Updates to your personal data will usually appear immediately within your profile. However sometimes the data you have provided may need to be reviewed by our project management teams for verification purposes. The updated data will appear on your account once that verification process has been completed. We will contact you if we require any additional information to complete the verification process.

Why does the name of my medical specialty show differently on my profile compared to the details I provided during registration?
We may apply a standardised medical specialty description so that we can contact you for the correct studies. Please contact us on info@42mr.com if your medical specialty is not available from the options available.

Why does my title show differently on my profile compared to the details I provided during registration?
Our system may apply a standardised title description compared to the one you provided at the time of registration. Please contact us on info@42mr.com if your title is not available from the options available.

Why does a medical specialty display a “Verification Pending” message in my profile section?
Our system will verify every request to add another medical specialty to your profile. You will see the “Verification Pending” message shown alongside the medical specialty that you have requested to be added to your profile. The "Verification Pending" message will become a hyperlink if we require further information to complete the verification of that medical specialty. Please click on that hyperlink to provide us with any details that we may require to complete the verification process.

Why do the medical specialty descriptions in my profile display in different colours?
Our system will verify every request to add another medical specialty to your profile. Medical specialties that have been verified will be coloured with a green background in the "My Profile" section. Medical specialties that have not yet been verified will be coloured with a yellow or blue background in the "My Profile" section. Medical specialties coloured with a blue background indicate that you need to provide us with further details to complete the verification process. You can remove any medical specialty from your profile by clicking on the "edit" button and then clicking on the "x" of the medical specialty that you wish to remove. Click on the "submit" button to confirm the removal of that medical specialty.

How can I opt out of all future studies?
Log in to your account and go to the “contact us” section. Click on the “deactivate account” link on that page. Now choose from one of the options mentioned. Your opt out request should be completed within 72 hours. You will still be able to log in if you have not chosen to permanently deactivate your account. If you have chosen not to be contacted at all then you will not receive any further study invitations. You can also click on the opt out link at the bottom of the email invitations that we send to you.

I have changed my mind and wish to receive study invitations again. How do I do this?
Log in to your account and go to the “contact us” section. Then let us know via the “enquiry” contact form or send us an email instead. You should normally then begin receiving any relevant study invites again within 72 hours of your request.

How can I permanently close my account?
Log in to your account and go to the “contact us” section. Click on the option to permanently deactivate your account. We will aim to fully deactivate your account within 72 hours of receiving your request. All of your data will be removed and you will no longer be able to log in.

I have created an account. When I log in there are no studies are available. Why?
If you have just created your account there may be a delay before studies begin appearing.

There may also be no studies showing if we are not running any studies that are relevant to your medical specialty at this time.

Why does a study not have any option to participate?
New studies matching your medical specialty will show in your account. The "participate now" button will not display if the study has not yet started. However you can already indicate if you are interested in that study. You can also inform us if you are not interested in that study. Studies that have started will mention how many days are remaining in the deadline column and the "participate now" button will also become available.

I have a question relating to a specific study. How can I let you know?
If you need help on a specific study, simply click on the corresponding “help” button in the “live studies” section and let us know your query. You can also use the “enquiry” form in the “contact us” section or send us an email on info@42mr.com.

I have started a study. Can I stop and and then come back to complete it later?
The majority of studies will allow you to start and stop whenever you wish. If a study only allows participation in one sitting then we will make this clear within the “more details” information for that study. When you wish to continue with any study, log in to your account and go to the “live studies” tab. The study you have started will be in the “Studies that you have already started” section. Simply click on the “continue” button for that study.

Please note that sometimes a study will finish before you are able to continue. In that instance you would no longer be able to participate. Please always try to complete every study in one sitting to avoid missing out.

I started a study and then stopped before I completed it. The study no longer shows in my account. Why?
Occasionally we may complete all of the required interviews before you are able to continue with the study. That study will then disappear from your account. In that instance you would no longer be able to participate. Please always try to complete every study in one sitting to avoid missing out.

Can I refuse to participate in a study?
Participation in studies is completely voluntary. You can refuse to participate in any study at any time. Login to your account and go to the "live studies" tab. Click on the "Not Interested" button for any study that you do not want to participate in. You can also let us know the reason why you are not interested in that study. Then click on the "submit" button. The study will then move to the “not interested” section in case you change your mind and wish to participate. The study will disappear from the "live studies" tab once it has finished.

A study shows in the "not interested" section of my "live studies" screen, however I have not said I am not interested in that study. Why?
If you indicate on one study that you are not interested in participating as that topic is not your area of interest, our system will immediately check for any other studies that share the same subject topic. If it finds any, it will then also immediately indicate that you would not be interested in those studies as well because that topic is not your area of interest. This will also mean we do not continue to send you reminders about those studies. Should you change your mind and do wish to participate in those studies, you can still do so by accessing those studies from that section. The study will disappear from the "live studies" tab once it has finished.

Why do studies disappear if I have not yet participated?
The study will disappear from the "live studies" tab once it has finished or if the study is cancelled.

Why do studies disappear even if the deadline has not yet been reached?
The study will disappear from the "live studies" tab once we have completed the required number of interviews.

The study will also disappear from the "live studies" tab if the study has been cancelled.

I have completed a study but it does not show any more. Where can I find it?
Studies you have completed will move automatically to the "finished studies" tab. You will also see the current payment status for those studies in that section.

Studies will disappear if you were not able to complete it due to quota or statistical or device related restrictions. Studies may become available to you again if any of these restrictions change before the deadline date.

I attempted a study but could not complete it due to its quota or statistical restrictions. The study now shows again in the "live studies" section. Why?
Studies may become available to you again if any of these restrictions change before the deadline date.

How is the honorarium calculated?
Honorarium are unique to each study and are calculated using several factors. These include the time required for the study and the complexity of the study.

When can I redeem the honorarium for a study I have completed?
Honorarium can be redeemed immediately after completing each study. You may also save the honorarium from multiple studies and redeem these as a combined amount at a later date.

Do I have to redeem my honorarium immediately after completing a study?
No. You can save the honorarium from multiple studies and redeem these as a combined amount at a later date.

How can I know the total honorarium amount not yet redeemed for the studies that I have completed?
Log in to your account and go to the “finished studies” tab. All completed studies for which you have not yet redeemed the honorarium will be listed under the “finished but not yet paid” section. The grand total amount not yet redeemed will also be shown.

How do I redeem my honorarium?
Log in to your account and go to the “redeem honorarium” tab. All studies that you have completed but not yet redeemed the honorarium for will be listed. Click on the “redeem” button. Complete your preferred payment method details and click on “submit”.

What payment methods are available?
Payment methods vary according to the country that you are located in. Multiple payment options will be available for you to choose from. This may include cash or bank transfers.

I have submitted my payment details but have not yet received the remuneration?
There may be a slight delay in you receiving the remuneration due to our standard verification procedures.

I have saved my honorarium from multiple studies. Why can I not redeem the honorarium for each study individually?
Saved honorarium from multiple studies can only be redeemed as a single combined amount at this time. You will need to redeem your honorarium immediately after completing each study if you want to receive each amount individually.

I have submitted my payment details previously. Why are they not available when I next try to redeem my honorarium?
Payment details will only be stored on your account if you tick the “save these details” option when you submit the redeem honorarium request.

How can I know when each study honorarium has been paid?
Log in to your account and go to the “finished studies” tab. All studies that have been paid will be listed under the “paid” section.

You will also receive confirmation via email once each payment has been completed.

How can I contact you?
Please log in and go to the “contact us” tab. You can use the options available on that tab to contact us.

You can also contact us by email on info@42mr.com.